Skip to content

x Want to ask a question or reply? Click here to join the group.
Options
  • State Suggested Answer
  • Replies 57 replies
  • Answers 1 answer
  • Subscribers 82 subscribers
  • Views 9496 views
  • Users 0 members are here
Browse Forums
Announcements
853
topics
86
replies
Financial year end
160
topics
362
replies
General Discussion UK
9k
topics
24k
replies
General Discussion Ireland
293
topics
614
replies
Install your software
276
topics
711
replies
Making Tax Digital
328
topics
821
replies
Manage your VAT
275
topics
566
replies
Protect and repair your data
81
topics
227
replies
Run your accounts remotely
106
topics
291
replies
Working with the bank
222
topics
577
replies

Sage 50 Finance Package

Marky B
Suggested
Posted By

Hi

On the 28th June, I had a call from Sage renewals, who told me that my renewal was due, and that the new name for my subscription would be Sage 50 Finance Package.  I thought nothing of it at the time, but since then I've not been able to find anything online about what Sage 50 Finance Package is.  I can still see Sage Accounts Pro is still referred to as Sage Accounts Pro, so what is Sage 50 Finance Package?

Parents
  • 0

    I am glad some people have spoken about this.

    I get this annual call every year, run through what I already have with them & tell them I am happy with what I have & don't want to upgrade or change anything.

    A few moments, minutes after the phone call, "Your Subscription Has Changed".

    I then have to call up, shout & scream until eventually they revert it back.

    Their sales team are very dishonest with their approach to the phone calls & their wording they use. Sage Renewals team...nothing needs to be renewed as it's a subscription based service which carries over every month.

    Twice I have had to call up & waste my time to revert back to my old service.

    Moving forward, I refuse to answer the phone to the Sage Renewals team.

    The Sage Support team are great & are always helpful when I encounter issues.

Reply
  • 0

    I am glad some people have spoken about this.

    I get this annual call every year, run through what I already have with them & tell them I am happy with what I have & don't want to upgrade or change anything.

    A few moments, minutes after the phone call, "Your Subscription Has Changed".

    I then have to call up, shout & scream until eventually they revert it back.

    Their sales team are very dishonest with their approach to the phone calls & their wording they use. Sage Renewals team...nothing needs to be renewed as it's a subscription based service which carries over every month.

    Twice I have had to call up & waste my time to revert back to my old service.

    Moving forward, I refuse to answer the phone to the Sage Renewals team.

    The Sage Support team are great & are always helpful when I encounter issues.

Children
  • 0 in reply to BradleyWells87

    There was an official response from Marc Walmsley Senior Manager for Growth posted here on the 20th May about it, but it's disappeared* now, which tells me it's business as normal.

    *I did take a copy in full anticipation of it.

  • 0 in reply to Marky B

    Thanks for bringing this to our attention . My name is   and I manage the community from a process and platform perspective. Andy has reached out regarding Marc’s post. I wanted to assure you that we do not delete posts or accounts without review, and we're working to understand what occurred on this thread.

    In the meantime, we’re actively working with Mark to get his reply reposted. Our goal is always to support open and respectful dialogue, and we appreciate your patience as we sort this out.

    Please don’t hesitate to reach out if you have any additional context or questions — I’m here to help.

    Best regards,
    Marisa

  • 0 in reply to Marisa W

    Hi, to be honest, I wouldn't bother. I'd rather you concentrate on getting existing Sage 50 bugs fixed rather than spending time in PR exercises.

*Community Hub is the new name for Sage City