Hi Nicola,

Thanks for your post.

As pricing can vary depending on plan and start date, we’re not able to discuss individual subscriptions here on Community Hub. 

If you’d like to talk through how this change affects you personally, our support team can help.

Andy,

Sage UKI

I've seen from previous posts where prices have been mentioned, it varies quite a bit for the same package. What I will say is if my renewal goes anywhere near that, it will be time to go through the pain of looking elsewhere.

My last renewal "call" put me onto a different "package" I didn't need or want. I was also assured the price would not increase, but it went up 30%. It took a very long call with an exceedingly pushy sales person to sort out. It was probably the worst sales call I've had in the past few years. There is a thread on here about it, if it hasn't been expunged.

Edit to add it was a 21.8% increase, and the thread is still there. Search for Sage 50 Finance Package by Marky B. Worth asking yourself if you have been sold something you need, or not.

We have just received our invoice this morning and it has increased from £243.50 to £282.50 + VAT and the package has changed from Finance Package to Training Package+. 

When I rang to discuss the increase, I asked why the change in packages and they said that this package now includes the SAGE Copilot and AI Document Capture as standard.  These are products that we do not use in our business.  When I asked if we could go back to the old package (Finance package), they said that this is more expensive now at £305 + VAT.  Apparently, we are now on a better deal as we 'locked in' the price last month when they phoned earlier last month.  It sounded like I was talking to a Utility company not an accounting software company.  In addition, we were not notified of the increase prices or the changes in packages.      

I am a little concerned about the creeping costs in prices and not giving businesses choices on what they would like to be included in their packages, for example AI Document Capture.         

This is exactly what happened when the "Finance package" popped up. It sounds like you have been moved to a different package for no reason nor been approved by you, speak with sales and ask for it to be escalated. Be prepared for some very pushy sales tactics. You've likely been miss sold an upgrade. See the thread I mentioned above.

I've lost functionality since V31 came out. None of the AI stuff is of any use, and when I tried it I spent more fixing what it did than it saved.

Hi Amanda,

Sorry to read of your frustration with this pricing change.

My sage package has just jumped up too by about £100 per month and I have no use for training packages etc. MTD has made it necessary to have this software but I can glean the information I need from the standard package and use a bridging software like my bank provides for free just to send vat etc online.

Sage 50 only does a semblance of the info that I need for my vat scheme and I spreadsheet the rest for the formula anyway so I will be saying goodbye to Sage right now

I don't need a package that will cost me the equivalent of 2 weeks holiday in St Ives for a year

TaTa 

Hi Jeremy,

Sorry to read of your frustration with your subscription pricing, and your thoughts about leaving.

We can't discuss individual subscriptions or pricing in Community Hub, but if you would like to contact our Customer Loyalty Team, they can review this for you.

Andy,
Sage UKI

I just thought I'd posted a message but cannot see it appearing on the forum so will have to redo...

Looks like my turn. Are the sharp practices still going on?

I have Sage 50 Accounts Professional. I've been given a "renewal" package that is not defined but says includes Sage Copilot and AI Capture as "Free" but from reading here that is not the case. I am being told this is the "latest version" - do I assume their latest version of pricing rather than any change to the software itself.

Price rise was 40%+ last year and now 45%+, thats 103% in two years and more and more attempts to cross sell.

Does anyone have any list of the versions available? I think I am being sold a line. 

Agent isnt really explaining the package yet just advertising the "benefits" that I dont need.

I presume Sage Copilot is really a chargeable service they are trying to tag on as "free"? Same with the capture?

Hi EY123,

I believe this is a duplicate post, all first posts go into moderation to help protect the forums from spam so there is sometimes a short delay before they appear Both of your posts are live now. I'm linking the other thread where I have replied. Sage 50 Finance Package

Thanks,

Andy

I have just had an email to say I had a discount on the finance package - now they are removing it.  I didn't know it was discounted and it comes with stuff I don't need and excludes functionality that I do!  No mention of the training package though!  

Not impressed Sage, you will lose very longstanding customers this way, especially when the fully cloud based solution is seriously lagging behind others....