We have just received our invoice this morning and it has increased from £243.50 to £282.50 + VAT and the package has changed from Finance Package to Training Package+. 

When I rang to discuss the increase, I asked why the change in packages and they said that this package now includes the SAGE Copilot and AI Document Capture as standard.  These are products that we do not use in our business.  When I asked if we could go back to the old package (Finance package), they said that this is more expensive now at £305 + VAT.  Apparently, we are now on a better deal as we 'locked in' the price last month when they phoned earlier last month.  It sounded like I was talking to a Utility company not an accounting software company.  In addition, we were not notified of the increase prices or the changes in packages.      

I am a little concerned about the creeping costs in prices and not giving businesses choices on what they would like to be included in their packages, for example AI Document Capture.         

We have just received our invoice this morning and it has increased from £243.50 to £282.50 + VAT and the package has changed from Finance Package to Training Package+. 

When I rang to discuss the increase, I asked why the change in packages and they said that this package now includes the SAGE Copilot and AI Document Capture as standard.  These are products that we do not use in our business.  When I asked if we could go back to the old package (Finance package), they said that this is more expensive now at £305 + VAT.  Apparently, we are now on a better deal as we 'locked in' the price last month when they phoned earlier last month.  It sounded like I was talking to a Utility company not an accounting software company.  In addition, we were not notified of the increase prices or the changes in packages.      

I am a little concerned about the creeping costs in prices and not giving businesses choices on what they would like to be included in their packages, for example AI Document Capture.         

This is exactly what happened when the "Finance package" popped up. It sounds like you have been moved to a different package for no reason nor been approved by you, speak with sales and ask for it to be escalated. Be prepared for some very pushy sales tactics. You've likely been miss sold an upgrade. See the thread I mentioned above.

I've lost functionality since V31 came out. None of the AI stuff is of any use, and when I tried it I spent more fixing what it did than it saved.

Hi Amanda,

Sorry to read of your frustration with this pricing change.