Restore Backup

Question

Was using ver 25 which has stpped due to TLS . Purchased 28.0.226.0 installed OK. Put the Company details in. Update available to28.1.404.0. and installed . All Ok. Went to restore backup file Error message 
 You are using version 2022 of sage accounts but the data you are trying to use appears to be from a later version. To use it you will nedd to upgrade your version of Sage Account. 
 Not possible I am using the latest version and the backup data is from ver 25. 
 Sorry to be a pain but I&rsquo;m stuck I cannot find any solutions on the net you are my only option 
 Kind Regards Tony

Andy Rickeard · Answer

Hi Tony, Thanks for using Sage City. If a v25 backup is being reported as from a later version, but you're using the latest version, it suggests the backup itself is either corrupted or incomplete. If you have other backups available I would recommend trying to restore those, but if you continue to encounter issues I would suggest contacting Sage Technical Support so they can look at what options are available. The Tech Support webchat and telephone options are available here > Regards Andy Sage UKI

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