No other user logged in but still not able to backup because 'user logged in'??

Question

Having issues with one user at the moment who can't log in, sage just disappears. I've tried clearing the user but when logged in as manager there are no users to clear. Tried a backup but won't let me as 'user logged in' - any ideas?

Oliver Cook · Answer

Hi Diane, 
 Thanks for using Sage City. 
 If the user themself has confirmed they're not logged in because they can't log in, and you can't see them as logged in either as manager, then the next thing to try would be what we call 'refreshing the queue.dta file' 
 Steps to do this can be found in our guide below 
 Refresh the queue.dta file 
 Just make sure before you do this that you ask everyone to log out of Sage 50 Accounts, including all remote users if you use Remote Data Access. 
 If this helped, please click Verify Answer 
 Kind regards, 
 Oli, Sage UKI

Sage 50 Accounts

No other user logged in but still not able to backup because 'user logged in'??

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