Good afternoon,
I have been pulling my hair out since August 2023 with no support from SAGE!
I have Microsoft 365 & think is linked with my SAGE50C. I was able to send invoices / remittance advice etc and it was a genuine godsend and saved me loads of time. All of a sudden this stopped working and an error message "Error with the address [email protected] : No Errors" and then the system tells me that no emails have been sent.
I have tried the work arounds on the help centre with no avail, I have tried logging it with Technical Support and I got absolutely no where. I have been told to liaise with my IT department (which is me, I am IT, Accountant, Book-keeper, shop owner, payroll, HR...) I am going crazy trying to fix this so I can email the remittance advices as this takes me forever otherwise.
Is there anyone that can help me, please? I am not great with IT & software so any step-by-step assistance would be greatly appreciated. Failing that, I think that I am going to have to leave SAGE and go elsewhere. Unless I pay extra, nobody will speak to me on the phone
Thank you,
Victoria