Sage 50 update V30.1

SOLVED

Hi All

We were running V.29 and were advised by a couple of Sage Partner program's support teams to update to the latest version, V.30 I assumed, as we were having issues with the Partner Programs but when our IT support Co. updated the version on the server it updated to 30.01.342.0 which was then also pushed out to the users devices when we updated the devices. I thought V30.1 hadn't been released yet?

We had a major issue with the main Company's data when I did the back ups last night, coming back with 361 Errors, none of which could be fixed and so will have to restore to a previous back up.

Has anyone else updated and got V.30.1 instead of V.30. The banner in Sage is still saying that 30.1 is only nearly ready. Is it possible to go backwards and install V.29 once you've installed a later update?

  • 0
    verified answer

    Hi David,

    v30.1 was made available to accountants and business partners on the 17th of June, at this point we make it available on the website and via our auto updates service. We then plan to push it out to the main customer base on a schedule release from the 24th of June. This is why the homepage in the software is yet to be updated.

    You can go back to v29 but there isn't a direct rollback route. You would have to uninstall v30.1 off all machines, install v29 and then set up the company again via a backup, connect all the pcs to the new data path and re-connect any services (Remote data access / bank feeds etc) you need.

    I can confirm nothing has changed in terms of check data or backup within this release (or v30.0), I would recommend remaining on v30.1 and check data regularly, if the issue continues contact our support team to investigate. 

    Ian

  • 0 in reply to Ian C

    Thanks Ian. OK I'll restore an error free backup and see how it goes.

    Thank again.