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Alex Franklin

Sage 50 Accounts - Data Service Stopping...

SUGGESTED
Posted By

Hi,

I'm been running Sage Line 50 for several years on a shared PC with multiple users using the 32 bit apps.  We've recently upgraded to 64 bit version 31.0 and then 31.1 shortly afterwards.

With this came a problem whereby the data service randomly stops.  It might be after an hour or 2 and I can't identify what's triggering it.  I can easily restart the service and no data has been affected but it is driving us mad!

One thing I've noticed for a few months has been the need to stop and start the service everytime I reboot the host machine.  We use ESET Protect and have carefully following Sage's instructions re opening the relevant ports.  I've been passed back and forth a bit between Sage and ESET.

Please does anyone have any suggestions which might cut to the chase please?!

Thanks!

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    Hi,

    Just in case this might help anyone else, it turns out the issue was caused by a single machine, identified by the person using it remembering doing something just before it crashed each time.  Strangely the trigger was switching between various companies.  I have reinstalled Sage on the machine and so far so good...

    Thanks for being there!

    Regards,
    Alex.

  • 0 in reply to Alex Franklin
    SUGGESTED

    Thanks Alex, really pleased you got to the bottom of it! Thanks for coming back to share that- Andy

  • 0 in reply to AndyR.

    Hi, sorry not to get back to you sooner!  So, as confirmed, switching companies from within Sage stops the data service.  This has been temporarily resolved by telling the user not to bloomin' switch companies from within Sage!  So, the issue hasn't been fixed and is one I'd still like to solve.  This is paired with the data service needed to be manually switched every time the machine hosting it is rebooted (even though it is set to start automatically).  Has anyone experienced either of these issues?

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  • 0 in reply to AndyR.

    Hi, sorry not to get back to you sooner!  So, as confirmed, switching companies from within Sage stops the data service.  This has been temporarily resolved by telling the user not to bloomin' switch companies from within Sage!  So, the issue hasn't been fixed and is one I'd still like to solve.  This is paired with the data service needed to be manually switched every time the machine hosting it is rebooted (even though it is set to start automatically).  Has anyone experienced either of these issues?

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