Issue with Remote Access after update from Sage 50 V26.3 to 27.1

SUGGESTED

We use Sage Drive, I updated Sage 50 on the main pc today, after the update we had to close Sage a couple of times to allow the new version of Sage Drive (remote Access) to sync.

After the syncing took place I made sure that the message was showing on the bottom of the screen that 'remote access: online'  I also made sure that when I logged on to Sage the message showed in the middle of the log in screen that we were 'online -main'

I carried out the day's work then came home and updated my client manager software, I then logged into Accountant Dataset Manager and opened the relevant Sage Drive company in version 27.1 .

The data downloaded and updated, however despite the fact that the company shows as online -remote on ADM (copy below) and 'remote access: online' in Sage the work I carried out today on the main pc has not posted through.

I also have the error message below on Autoentry desktop sync for this company, the non-remote access companies which I have updated from version 26.3 to 27.1 all post fine through Autoentry and have no error messages.

I have another 3 companies on Sage Drive to update from 26.3 to 27.1 and they all need to be done this week.  Please advise if I should have removed the company from Sage Drive first before updating (not had to do so in past) or if there is another issue.

Desktop Connection Error: The following error occurred connecting to your Accounts Package: In order to use this feature you must update your Sage 50 Accounts SDO to version 27.1.562.0. To download and install the required version, visit www.sage.co.uk/au