i haven't used remote data access for quite a while, i had to delete the queue.dta file first but am now getting this error.  Not sure on the best way to fix.  I have looked at https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210225145518243&hypermediatext=null  but the 3 causes mentioned do not seem to be the problem I am having

any ideas ?