Remote Access Access

Question

Following the security updates for Remote Access data my colleague can no longer log in - every time she tries she is told her password is incorrect - although I have changed it numerous times?

Andy Rickeard · Answer

Hi Cat, Thanks for using Sage City, and apologies for the delayed reply. I hope this has been resolved, but in case it's still outstanding, in the first instance I would suggest checking if that "enquiries" email address can log into My Sage > I f that login is possible, I would suggest contacting Sage Tech Support for further troubleshooting. If it can't be used to log in to that site, there should be a prompt to link the account, after which I would recommend trying the Remote Access again. Regards Andy Sage UKI

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