I'm trying to reconnect an existing user so that they can use Sage 50 accounts remotely, but after the connection was lost during our broadband being down, I am struggling to reinstate the user.

After following the instructions as per Sage's help page, the email that is supposed to be sent to the other user to acknowledge that they are able to use the remote access, doesn't send, which means that they are unable to use Sage online.

Has anyone ever come across this issue?

Thanks