I received the following from our Accountant.  

1. Normally when we log on to our Sage 50 portal the 5 companies Sage datasets are listed there for selection, and we just select which company’s dataset we want to access and work on.
2. There are occasions that when we log onto the Sage 50 portal that there could be a company dataset missing and we just need to reconnect to same remotely with the log on details you previously provided us with.
3. The issue that we are now experiencing with Sage V32 is that when we are having the issues as noted in point 2 above it is not letting us reconnect remotely to resolve the issue, the system keeps running security checks to verify that we are a human trying to log in and the checks keep on repeating itself over and over and it will still not give us access to the dataset.

This seems to happen a lot with them.  Especially when there is an update.

The remote access is turned on for all companies.  Using version 32.0.79.0

Is there something I need to do when there is an update?