Sage 50 Accounts

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We are experiencing an issue with Sage 50 Accounts v32, whenever the accountant or anyone using remote access is using Sage, it drastically slows down processing for anyone accessing the server directly and sometimes doesn't allow access because it is locked by the RDA. Is this normal? I would expect RDA to work the same as being on-site, but it seems to take precedence over other connections. 

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