Hi Elaine,

Thanks for using Community Hub.

The following article explains how to allocate credit notes and includes a video overview: How to allocate a credit note... >

If this helps, please click Verify Answer.

Regards,

Andy

Sage UKI

As it is so easy to accidentally create a phantom receipt or payment (when the allocation is for less than the full amount), we have set up a specific "pseudo" bank account which is used for nothing but allocating invoices to credit notes/payments on account, etc.

This "pseudo" bank account must always have a balance of £0.00; if it does not then a phantom transaction has been created and needs sorting out (deleting).