I've just encountered the same issue.

Wonder if its a glitch in the new program, seems to be only when I'm trying to save any changes on company cars tab!

Hi Pamela,

Thanks for you message, When you click Yes what happens? 

I suspect you have some empty / null fields where the system is finding spaces 
One tip is to use the Tab key and go across all fields until you see something that is empty but shows a highlighted box bigger than expected ,  backspace them out and try save again. 

Please contact the support line if it remains

Regards 

Steve Watmore

I've made changes to a company van which saved fine, but haven't tried anything else other than add the new vehicle.

The cause will likely be null data / or possibly minor data corruption in a field so it's unable to save. 

Please try File >Compact & Repair and then retry the car record.  If it remains you can either delete the car (if i's just one) or contact Sage and we can get the data in to repair it.. 

Minor data corruption is often picked up as part of any data upgrade so it's often not new , it's just now behaving incorrectly. 

Regards

Steve 

Hi Steve

I have the same issue, I am adding an electric vehicle so only need to fill in the boxes:

- make, model, reg no, date registered, date available, type of fuel and list price.

Is there something I've missed?

Reagrs Paul

I Don't think there is anything missing m, but if the data is upgraded you may also have null fields (where is appear to have data removed)

Please contact the support centre so they can investigate, and fix

Regards

Steve

Hi Paul, 

please contact me on [email protected] as i have more information on this issue,.

Regards

Steve 

Hi Pamela,
please contact me on [email protected] as i have more information on this issue,.

Regards

Steve 

Hello, I cant add a new employee or private use contributions, it wont let me save, I have to press No? I cant believe the poor quality of the software.

Hi,  

please contact me directly on [email protected] so i can give you some more information. 

Regards

Steve Watmore

I have also had this problem. I emailed Sage and received this response

We have found an issue with some data sets where they are missing a field in the company car record that was removed quite some years ago.  This field hasn’t been required until this year so it’s now causing the failure to save. 

The fix is a single change in the database, and we can do this via data repair, but we have an update planned for the end of the week that will upgrade and write this change in,. 

If you can let me know if you need the data repairing or prefer to wait until the end of the week for the update. I’ll ensure you are contacted as soon as it is released.

Thanks, that's very helpful. Can't believe we have to wait until the end of May to get the software and then its got bugs in it, quality stuff LOL.

We have identified in some older data sets an issue with the Company car record and we can fix this via a data repair option, but are creating a new version to automate this.

The product itself if fine and all new records and databases are not having this issue, but unfortunately older data sets that have been upgraded can at times contains issues that surface on upgrade. 

Regards

Steve Watmore

Steven, my product is not "fine", you can call it what you want but it doesn't work. I have clients chasing me for their P11Ds, I still cant prepare them, it's so unprofessional. Sage charge a lot of money for this product, I would expect better.

Hi CPAC , 

I appreciate the issues you have are not what you should expect from the software. My explanation is the software itself is working on new but agree that it has an issue on some upgraded data sets and we are are working to address this.  

If you can contact me directly I can arrange this to be corrected via data repair straight away. 

[email protected]