Hi Tracy,

We are also having this issue...as are others...

https://www.sagecity.com/gb/sage-50-payroll/f/general-discussion/197534/sage-v29-update-crashing

I've had our IT company working on this for weeks.

Just wish Sage would hold their hands up and fix the issue.

This many people can't have the same problem and it be "Environmental Issues".

I have been having this issue for the last 6 months sage have tried to sort it numerous times also my IT dept have tried to solve it but both have failed.  I just don't know what to do. Has anyone solved this yet please ?

Hi Sharon,

Are you using Sage Accounts too? It's a while ago now, but I seem to recall we ended up having to uninstall and reinstall Sage Accounts. Way above my skillset but I seem to recall Accounts and Payroll share some .dll files. The issue was not with Payroll per se but with Sage Accounts. Once we had done this it was much better. It's still not 100% to this day but we can live with it.

Thanks,

Mark

Hi Sharon,

Are you using Sage Accounts too? It's a while ago now, but I seem to recall we ended up having to uninstall and reinstall Sage Accounts. Way above my skillset but I seem to recall Accounts and Payroll share some .dll files. The issue was not with Payroll per se but with Sage Accounts. Once we had done this it was much better. It's still not 100% to this day but we can live with it.

Thanks,

Mark

Hi Mark

Yes I use Sage accounts too, I will give that a go and see what happens it is driving me mad at the moment.

Thanks

Sharon