Payroll Users Access Rights

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Hi,

A member of staff that does not usually run the payroll has tried sending payslips through to Sage HR.  However, when she comes to enter her credentials they are not valid.  When she selects forgotten password the email to reset the password does not come to her.  She is set up as a Payroll User in Sage 50 Payroll  .  Do we need to set her up on Sage HR?

Thanks

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