Hi Hazel,

Thanks for using Community Hub.

If you haven't tried this already, I suggest terminating and deleting the employees and then upload their first payslip as a pre-update/current payslip, this should force the issue of the welcome email. Once this step has been completed, you can upload and historical payslips. 

If the problem persists then I recommend contacting Sage Technical Support for further troubleshooting.

Regards,

Andy
Sage UKI

Hi Andy

The employee has been on the payroll for many months so I cannot terminate them and re-add them to the payroll if that is what you were meaning?

However we have tried deleting the employee from the portal, changing email addresses and then re-uploading the payslips again.  Still with no success... 

Hi Andy

The employee has been on the payroll for many months so I cannot terminate them and re-add them to the payroll if that is what you were meaning?

However we have tried deleting the employee from the portal, changing email addresses and then re-uploading the payslips again.  Still with no success... 

Hi Hazel, thanks for coming back, I meant the portal, in that case I'd definitely recommend Technical Support for troubleshooting.