Software crashes when trying to print, email or export files

Question

Hi 
 Recently upgraded to Sage 50 P11D Professional and I'm trying to print the P11D forms to check all submissions but the software crashes and closes. 
 I've attempted to export/email and I get the same issue. All printer setting appear correct. 
 Has anyone else had this issue?

John Howells · Answer

Hi Steph, 
 Thanks for using Sage City 
 I notice this query hasn't had a community response. 
 I appreciate this may be resolved now, but I'd advise the first thing to check for this issue is whether any Windows updates are awaiting installation. If there are any Windows updates pending then save any work on your computer and install these updates, then restart the computer and test running your reports again. 
 If the issue persists close Sage 50 P11D then right-click the icon for it on your desktop and click Run as administrator then test your report again. If this doesn't resolve it, one last step I can advise would be to then re-install your software and test again. If the issue still persists, please contact Sage support . 
 If this has answered your question please click More > Verify Answer. 
 Regards, John Howells Sage UKI

Sage 50 Payroll

Software crashes when trying to print, email or export files

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