Hi Guy, 

Hope you have had success with this by now,  The recommendation on a 1046  which is always credential errors reported back by HMRC is to login  to your HMRC account directly and check the case sensitivity on Username and password. 

We do see a large number of 1046 failures at times but this is a valid return from HMRC as unable to login and case sensitivity or a cached incorrect password can often be the cause  

Regards

Steve Watmore

Hi Guy, 

Hope you have had success with this by now,  The recommendation on a 1046  which is always credential errors reported back by HMRC is to login  to your HMRC account directly and check the case sensitivity on Username and password. 

We do see a large number of 1046 failures at times but this is a valid return from HMRC as unable to login and case sensitivity or a cached incorrect password can often be the cause  

Regards

Steve Watmore

No, HMRC state no problems as payroll has submitted okay and loggin on gov webpage is fine and they can see the login. 

Hi Guy,

If you've accounted for all of the areas identified by John, the next step would be for us to look at a copy of your data. I realise that you've spoken to Technical Support before, but if they can get a copy of your data they can test for the same error.

Contact Sage Technical Support >

Regards,

Andy
Sage UKI