Hi,

I’m also having this issue where there salary sacrifice contribution doesn’t appear in the pension assessment or on the ‘send pension data’ export for People’s Pension

The deduction and relevant tax and NI adjustments are correct but it won’t pull through

Any advice?

Thanks

I had this issue before with voluntary contributions.  The report only picks up the employee and employer contribution but not any added voluntary contributions.  I was advised by Sage to either manually amend the employee contribution amount prior to upload or if this is a regular amount to be deducted each week, then change the employee pension from a percentage to a fixed amount and adjust the figure to the amount that needs to be deducted each week to include both normal pension deduction and the voluntary deduction.  

I had this issue before with voluntary contributions.  The report only picks up the employee and employer contribution but not any added voluntary contributions.  I was advised by Sage to either manually amend the employee contribution amount prior to upload or if this is a regular amount to be deducted each week, then change the employee pension from a percentage to a fixed amount and adjust the figure to the amount that needs to be deducted each week to include both normal pension deduction and the voluntary deduction.