we employed a new person about 3 weeks ago and the pension assessment shows that he is eligible but it still doesnt show as autoenrolled? Not sure why.
What I find is that if when entering details into the new starter record, if you allocate a pension scheme at this stage, this overrides your autoenrolment of this employee. By adding a pension scheme in the new starter record, you are telling sage you are manually adding a pension scheme and so this prevents autoenrolment and then pension module from assessing this employee. If this was the case, when adding new employees in the future, leave the pension scheme blank in the new starter screen and allow your pension module to assess and autoenrol the employee onto the pension scheme.
What I find is that if when entering details into the new starter record, if you allocate a pension scheme at this stage, this overrides your autoenrolment of this employee. By adding a pension scheme in the new starter record, you are telling sage you are manually adding a pension scheme and so this prevents autoenrolment and then pension module from assessing this employee. If this was the case, when adding new employees in the future, leave the pension scheme blank in the new starter screen and allow your pension module to assess and autoenrol the employee onto the pension scheme.
*Community Hub is the new name for Sage City