Captcha on pension module load takes nearly two minutes

Question

The recently added Captcha check on loading the pension module for Assessments or the Pension Exchange doesnt work right and takes me nearly two minutes to complete. How can I stop this? It is already such an impractical module that takes longer to use than the old csv uploads as we still have to log on and process the payment on Nest anyway, so what used to be a single step process to upload and submit the pension is now utterly irritating two step task. 
 I even recorded it on my phone becuase people didnt believe me - or I am a robot, and thats why it keeps failing.

AndyR. · Answer

Hi M4x, Further to this, some guidance from Sage Technical Support: 
 If the captcha is taking multiple attempts to finish then it would suggest something on the system may be out of date or causing a conflict. CAPTCHA issues aren't specific to Sage and there are a number of things that can cause problems with captcha entry. There are a number of search results on Google for this kind of issue but some of the main steps to check would be the following: 
 
 - Clear Browser Cache and Cookies: Sometimes, outdated or corrupted cache and cookies can cause issues with CAPTCHA. Clear your browser's cache and cookies, then try again. Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix website issues. Please back up all your personal files first, such as Favourites, to ensure you do not lose data. 
 
 - Disable Browser Extensions: Some browser extensions can interfere with CAPTCHA. Try disabling your extensions, especially ad blockers, then refresh the page and try again. 
 
 - Try a Different Browser: If you're still having issues, try using a different web browser. If you're on a Chrome-based browser, you could try Firefox, or vice versa. 
 
 - Update Your Browser: Make sure your browser is up-to-date. An outdated browser can cause issues with CAPTCHA. 
 
 - Check Your Internet Connection: Sometimes, CAPTCHA can have issues if your internet connection is unstable or slow. If possible, try using a different internet connection. I have referred your details to the relevant team but wanted to share these steps in case they proved useful. Regards, Andy Sage UKI

Sage 50 Payroll

Captcha on pension module load takes nearly two minutes

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