The company have used Sage since 2019 but only using the product to invoice customers, reconciling elsewhere. The bank account created in the product was not linked to the current account of the business. To add this was prior to my involvement with the company so not something I have set up.
We took the decision to start using the product to connect with the bank accounts to the business since the beginning of December 2025.
I have since the been matching payments to invoices and ledgers accordingly in the transactions tab to the current account but having a problem with matching the incoming Stripe payments. I am aware that when a customer uses Stripe it automatically reconciles the payment to the invoice but - what do I need to do with the incoming payments from Stripe (the amount with fees deducted) ?
They show as an incoming transaction in transactions tab, but do not show on the reconciling page so totals are not matching to Bank Statements.
Do I need to Match, Create or Transfer? - Stripe account is not showing in the Transfer option.
