Has anyone else had this issue with Sage Sole Trader?

I signed up to Sage Sole Trader to manage my income and expenses, but honestly, I'm finding it incredibly frustrating.

When I go through my draft transactions, most of them appear multiple times, meaning I have to categorise the same transaction over and over again. It's making what should be a simple task incredibly time consuming, and I'm starting to regret signing up.

To make matters worse, I can't find a phone number or email address to speak to an actual person. Every route seems to lead to community forums or a chatbot that doesn't understand the problem I'm trying to explain.

Has anyone experienced the duplicate draft transaction issue? If so, did you find a solution?

I'm also wondering whether it's worth switching to another accounting provider, but I've already spent hours inputting data into Sage, so I'm reluctant to start again.

Any advice or recommendations would be hugely appreciated. Thanks!