Download Customer invoice error not loading

Question

Good evening Has anyone else encountered problems downloading a customer invoice after savingI usually press the download option to save to my PC there isan error message failed to download anysuggestions as to why and solutions?

Anth Richardson · Accepted Answer

Hi Wendy Olver , 
 Thank you for using Sage City . 
 I have just verified that there was an issue with PDF document creation overnight, but the good news is that the problem was fixed not long after it was discovered. I've reached out to our incident management team who advised the problem was reported at around 8pm and was resolved by 9pm. 
 Our Technical Support Team have advised that invoices created during the period when the PDF engine was not working properly may still present an error when opened, so to correct this just click Edit on the invoice, make a change and then save the invoice again. You can repeat the process to undo the changes but you must make a change and save the invoice to have the application generate a new PDF for the invoice. 
 So sorry for the trouble! Do let me know if you need any further support. 
 Regards, 
 Anth 
 Technical Writer 
 Sage UKI

Sage Accounting UKI

Download Customer invoice error not loading

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