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Natasha K

Is it just me or is AutoEntry very slow?

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I have been using AutoEntry for well over a year.  It has had moments of things going wrong but on the whole I find it good.  Lately it seems to be slow, regularly times out before publishing invoices and I have to republish them.  When inputting multi line invoices the details keeps disappearing from the lines and I have to reinput it a good few times before it finally stays put.  The VAT rate for each supplier doesn't register and I have to change it then change it back to the correct one.

Is anyone else having these problems or is it because my computer is getting on a bit and is struggling to handle it?  I feel like I am getting to a point where I could manually input invoices quicker and attach the document.

Any feed back would be much appreciated before I go back to AutoEntry.

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  • 0
    verified answer

    Hi Natasha!
    Thanks for using Sage City. 
    The AutoEntry team have reported an ongoing issue where items entered on invoice lines will either wipe the entry or revert to the previous selection. The fix for this is currently being worked on, and we apologise for any inconvenience it has caused you! 
    Regarding the need to republish invoices to successfully send them to Sage, the solution to this would depend on the version of Sage you are using. There are different steps available on AutoEntry's Help Center here for Sage 50 Accounts and here for Sage Business Cloud Accounting. AutoEntry's Support team is available to help with further troubleshooting also.
    If this has answered your question, please click Verify Answer.
    Regards,
    Emma
    Sage UKI

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  • 0
    verified answer

    Hi Natasha!
    Thanks for using Sage City. 
    The AutoEntry team have reported an ongoing issue where items entered on invoice lines will either wipe the entry or revert to the previous selection. The fix for this is currently being worked on, and we apologise for any inconvenience it has caused you! 
    Regarding the need to republish invoices to successfully send them to Sage, the solution to this would depend on the version of Sage you are using. There are different steps available on AutoEntry's Help Center here for Sage 50 Accounts and here for Sage Business Cloud Accounting. AutoEntry's Support team is available to help with further troubleshooting also.
    If this has answered your question, please click Verify Answer.
    Regards,
    Emma
    Sage UKI

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