We find AE unbearably slow. It takes a long time to process, and sometimes my team has gone home without being able to publish. Also, I often search for invoices in the archive, and when I open an invoice, it takes 13 seconds (yes, I timed it out of sheer frustration) to appear. If I'm trying to look at a few invoices for a supplier, waiting 13 seconds for each one to open is like watching paint dry.

I'm keeping my eye out for alternative solutions.

We find AE unbearably slow. It takes a long time to process, and sometimes my team has gone home without being able to publish. Also, I often search for invoices in the archive, and when I open an invoice, it takes 13 seconds (yes, I timed it out of sheer frustration) to appear. If I'm trying to look at a few invoices for a supplier, waiting 13 seconds for each one to open is like watching paint dry.

I'm keeping my eye out for alternative solutions.

Hi,

Thanks for using Community Hub.

There is some general troubleshooting advice that you can run through if you're having problems publishing invoices to your accounting software.

https://help.autoentry.com/en/articles/4719975-invoices-not-publishing-to-my-accounting-software

In the guide above are also links for further troubleshooting depending on whether you integrate with Sage Accounting or Sage 50 Accounts.

However, if these don't work then please feel free to start a chat with AutoEntry support who will be more than happy to look into it further for you.

Kind regards,

Oli, Sage UKI

Me too, I don't know what has happened recently but it never took so long to put an invoice on.  I am also finding on invoices where I have to add lines it loses the vat setting, I also have to input values more than once as they just disappear.  With the amount of invoices we get weekly I used AutoEntry to get through them quicker.  Now that it is possible to attach an invoice in Sage I am wondering if it will be quicker for me to go back manually input invoices.

Such a shame. We are moving over to another service next week. The speed isn't the only issue, but it's 95% of the reason we're moving.

could I ask what you are moving on to? 

Paperless. Untested, though, obviously. It scans pretty much instantly per the demo we had. With AutoEntry, we can be waiting a long time for a doc to scan. 

Ok, if problems persist I might take a look.  Seems silly that AutoEntry being owned by Sage cannot make it so it is more seamless, so many things could be improved!