Is it just me or is AutoEntry very slow?

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I have been using AutoEntry for well over a year.  It has had moments of things going wrong but on the whole I find it good.  Lately it seems to be slow, regularly times out before publishing invoices and I have to republish them.  When inputting multi line invoices the details keeps disappearing from the lines and I have to reinput it a good few times before it finally stays put.  The VAT rate for each supplier doesn't register and I have to change it then change it back to the correct one.

Is anyone else having these problems or is it because my computer is getting on a bit and is struggling to handle it?  I feel like I am getting to a point where I could manually input invoices quicker and attach the document.

Any feed back would be much appreciated before I go back to AutoEntry.

Parents
  • I am having same issues today, and although autoentry team was looking into it , it is still issue . The departments breakdown lines are disappearing whilst posting the invoice, vat tax not being calculated at all until tax codes changed back and forth  in the breakdowns, and system is slow. Not being able to speak to  support is also the issue as whilst they do try to help vis logging in ticket half of the time they cannot understand the issue and checking only what has been posted , but not was was entered on the screen and then disappeared in the process of posting . 

  • 0 in reply to Oksana Yakubenko

    I raised this as an issue yesterday.  After doing a Sage update I then had issues with AutoEntry linking to Sage.  They remotely logged on to my computer to fix the issue and while they were on I showed them what happens when I add lines to an invoice, they disappear.  They said this is normal as they are not populated, I said it never used to do it and it means I have to the re add the lines, it is a slow enough process as it is without having to do them twice.  They are looking into it.  I also said the slowness is a big issue, they already have this on their radar.  It has been slow for so long it is ridiculous. 

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  • 0 in reply to Oksana Yakubenko

    I raised this as an issue yesterday.  After doing a Sage update I then had issues with AutoEntry linking to Sage.  They remotely logged on to my computer to fix the issue and while they were on I showed them what happens when I add lines to an invoice, they disappear.  They said this is normal as they are not populated, I said it never used to do it and it means I have to the re add the lines, it is a slow enough process as it is without having to do them twice.  They are looking into it.  I also said the slowness is a big issue, they already have this on their radar.  It has been slow for so long it is ridiculous. 

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