Bank transaction reconciliation

SUGGESTED

Hi 

I am having an issue when reconciling banking transactions from the main wholesaler I get my materials from.

If i return items to the wholesaler they send me a credit not, but the money does not go back into my bank account. The money is deducted from the total bill at the end of the month on the suppliers end.

When I select the invoices when reconciling the invoice, sage is telling me that the banking transaction is short say £200. It does not give me the option to select the credit note for this as it is outgoing money from my account.

I have also tried to make a purchase invoice but putting the total as -200 but it will not allow me to save this as the amount is not more than £0

Any help with this would be appreciated as I am having this issue with my 3 main suppliers.

Thanks 

James

Parents
  • 0
    SUGGESTED

    Hi James,

    Thanks for using Community Hub.

    The credit note from your supplier should be allocated against the outstanding invoices you have from them reducing the balance you owe, so as you say there is no money returned to you but the amount you owe is reduced.

    I'm not sure why the credit won't allocate as you describe, I wonder if there's a problem with allocated transactions?  I'd recommend contacting Sage Technical Support so they can look at this for you: Sage Technical Support >

    Regards,

    Andy
    Sage UKI

Reply
  • 0
    SUGGESTED

    Hi James,

    Thanks for using Community Hub.

    The credit note from your supplier should be allocated against the outstanding invoices you have from them reducing the balance you owe, so as you say there is no money returned to you but the amount you owe is reduced.

    I'm not sure why the credit won't allocate as you describe, I wonder if there's a problem with allocated transactions?  I'd recommend contacting Sage Technical Support so they can look at this for you: Sage Technical Support >

    Regards,

    Andy
    Sage UKI

Children
No Data