Hi Fransisco,

Thanks for using Community Hub.

You can create  a stand alone credit note, the following article explains how: Create credit note >

if this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Thanks for that but I can't add a credit note as that option is greyed out. Due to the fact that I've marked it as paid

Hi Fransisco,

Thanks for coming back.

If the option is greyed out, that suggests you're trying to create the credit note from the invoice, you need to create a stand alone credit note, see the steps in the article under Save a credit note and match to invoices later

Andy
Sage UKI

Cool, I'll try that and come back to you. Many thanks

Cool, I'll try that and come back to you. Many thanks