Nominal not appearing when allocating incoming bank transactions

Question

The bank account has been connected to the bank and there are several transactions to allocate/match. 
 What do I do if the nominal code does not appear on the drop down list? The nominal code has definitely been created. 
 Thanks, Dulcie

Jack Middleton · Accepted Answer

Hi Dulcie, 
 There are a few different ways to add transactions from a bank feed or a statement import. Unfortunately we don't have a video demonstrating this but we have a help article here which goes over this (this article is for processing transactions from the bank feed in Accounting but the steps are the same as processing a statement import in Start). 
 Providing the nominal code is visible in money in/money out in your chart of accounts you should be able to view it when creating transactions from the statement import. To recap the above article you should be able to go into your imported transactions. The 'create' option between match and transfer should be automatically selected and you should be able to select your nominal from the 'what' drop down box and click create on the right hand side. 
 If you have a transfer on the statement import and you have added the other bank account to Sage you need to select the transfer option and you should be able to see available bank accounts in the list. If the transaction is a deposit from a cash account into the current account this needs to be recorded manually following the steps here as this is a slightly different transaction type than a regular transfer between a cash and a savings account for example. 
 If you are still having issues not being able to view the nominal I would recommend calling us on 0191 917 4311 so we can look at this specific example in your data. 
 Kind Regards, 
 Jack Middleton Sage Business Cloud Customer Services Sage UKI

Jack Middleton · Answer

Hi Dulcie, 
 Thanks for using Sage City. 
 The cause for this is usually that the nominal code you are trying to select isn't visible for the transaction type that you are trying to create. By default your nominal codes are only visible in relevant areas e.g. sales code 4000 is only visible for invoices/money in transactions, liability codes are normally only visible for money in/out and not visible for invoices etc. 
 You are able to adjust the visibility by going into More > Settings > Chart of Accounts. If you find the nominal you want to use when creating you bank feeds, click into the nominal and you should see the visibility section at the bottom of the page. The 'Bank' option here is for an actual bank account e.g. a current or a credit card account so in most scenarios this needs to remain not visible.You need to make sure both money in and out are selected to create the transaction from the feed, if you want to you can tick all of the options other than bank so the code is visible in all areas of the program. 
 Hope this helps. If this has answered your question please click More > Verify Answer. 
 Kind Regards, 
 Jack Middleton Sage Business Cloud Customer Services Sage UKI

Sage Accounting UKI

Nominal not appearing when allocating incoming bank transactions

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