Bank feed

Question

How often does the bank feed update? I have a tide account, and it is linked to sage, but, it only shows one transaction from 2 days ago,and nothing since. Is this normal?

Andrew Shone · Answer

Hi Ceri, 
 Thank you for using the Community Hub. 
 Bank feeds automatically check for new transactions once a day, typically in the morning. Most banks provide transactions daily for the previous day. Depending on the provider, some banks take longer to update. 
 You can check for issues affecting particular banks here - https://www.sage.com/en-gb/sage-business-cloud/accounting/bank-feed-status/ 
 If you notice your bank feed last updated longer than 3 working days ago, there are some actions you can take. Please follow this guide 
 Bank feed is not updating 
 https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=241216132615553 
 If it has been 3 days and the above has not resolved the issue you will need to contact us for further investigation. 
 https://my.sage.co.uk/public/help.aspx#/contact?locale=uk&type=customer&product=accounting-uk 
 If you need further help or guidance the next step would to be contact us via - 
 https://my.sage.co.uk/public/help.aspx#/contact?locale=uk&type=customer&product=accounting-uk 
 If this has answered your question, please click Verify Answer. 
 Regards 
 Andrew 
 SAGE UKI

Sage Accounting UKI

Bank feed

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