accessing payroll

Question

I am admin for sage payroll, but when i try to log it , an error message is displayed saying i need to contact my admin? 
 Can anyone advise me how to fix this?

Nigel Thompson · Answer

Hi Stephen, 
 thanks for using Community Hub. 
 I can see in your account you have already spoken to our help centre regards this issue. 
 I trust it is now resolved. 
 For the benefit of any other customers who read your post I will document the steps to try. 
 
 Type payroll.sageone.com into the browser address bar. 
 
 Hit ENTER on the keyboard and log in as usual. 
 If that works you can add the page to your favourites. 
 Use it to log into payroll going forward. 
 If the problem persists: 
 
 Clear the browser cache and cookies 
 
 Delete cookies in Microsoft Edge - Microsoft Support 
 Clear cache & cookies - Computer - Google Account Help 
 If the problem persists: 
 
 Use your browser incognito function 
 
 In the top right of your browser will be 3 dots. 
 Select these and the 3rd option down is either New in-private window or New Incognito window. 
 Select whichever option applies to you. 
 In the address bar type payroll.sageone.com and hit ENTER . 
 Log in as usual. 
 Kind regards, 
 
 Nigel 
 Sage UKI

Sage Payroll UKI

accessing payroll

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