Hi,

Thank you for using the Community Hub.

We would need a little more information about what is happening to give a definitive answer. However, these case are usually to do with the wrong or outdate certificate being used and that is the first thing to check. I have linked some helpful guides below.

Revenue Online Service (ROS) - How to save your digital certificate

ie-kb.sage.com/.../viewsolution.jsp

RTR errors

ie-kb.sage.com/.../viewsolution.jsp

If you need further help or guidance the next step would to be contact us via -

https://my.sage.co.uk/public/help.aspx#/contact?locale=uk&type=customer&product=accounting-uk

If you have any thoughts on how this could be improved please use the link below

If this has answered your question, please click Verify Answer.

Regards

Andrew

SAGE UKI