Hi,

Thank you for using the Community Hub.

We would need a little more information about what is happening to give a definitive answer. However, these case are usually to do with the wrong or outdate certificate being used and that is the first thing to check. I have linked some helpful guides below.

Revenue Online Service (ROS) - How to save your digital certificate

ie-kb.sage.com/.../viewsolution.jsp

RTR errors

ie-kb.sage.com/.../viewsolution.jsp

If you need further help or guidance the next step would to be contact us via -

https://my.sage.co.uk/public/help.aspx#/contact?locale=uk&type=customer&product=accounting-uk

If you have any thoughts on how this could be improved please use the link below

If this has answered your question, please click Verify Answer.

Regards

Andrew

SAGE UKI

Hi,

Thank you for using the Community Hub.

We would need a little more information about what is happening to give a definitive answer. However, these case are usually to do with the wrong or outdate certificate being used and that is the first thing to check. I have linked some helpful guides below.

Revenue Online Service (ROS) - How to save your digital certificate

ie-kb.sage.com/.../viewsolution.jsp

RTR errors

ie-kb.sage.com/.../viewsolution.jsp

If you need further help or guidance the next step would to be contact us via -

https://my.sage.co.uk/public/help.aspx#/contact?locale=uk&type=customer&product=accounting-uk

If you have any thoughts on how this could be improved please use the link below

If this has answered your question, please click Verify Answer.

Regards

Andrew

SAGE UKI