Hi Joanne,

Thanks for your post.

You would simply need to remove the employee's Finish Date. This article explains how, see the section "If an employee is marked as a leaver in error": Dealing with leavers

If this helps, please click Verify Answer.

Andy,
Sage UK

Hi Andy, thanks for your reply but you can't simply remove the finish date apparently. I went through all of the available online support options before writing, I had exhausted the options that I could get information for. I had to contact Sage support and get them to remove the leave date from their end. I was unable to do it via Sage. This is not flexible, people make mistakes like this and there was no warning to say, make sure you process the payslip before entering the leave date. Also I have to say, it was very time consuming and difficult to get through to support. No available chat box agents and long waiting times on hold. Disappointing.

Hi Joanne,  I'm pleased that the issue is resolved, but I'm sorry to read what it took to get there. I will certainly feed this back to the relevant teams, thank you for taking the time to reply.

Andy,
Sage UKI