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Ex Employee included in pay run due to a previous correction?

Rebecca Fleury
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Hi all, 

I have an issue in that an Ex employee was included in a pay run after leaving due to a correction?

I did not have the option to exclude the employee from the pay run.

As this employee worked zero hours (was paid for all hours worked) the payment coming up was negative (must be owed to revenue). But I could then not complete the payrun without the balance being corrected to zero, meaning I put through as little hours as I could to bring it to .25c pay.

The problem now is that this former employee has contacted me wondering why pay runs are recorded in her revenue account after her final pay and want's me to correct this for her.

What can I do?

  • +1
    Verified Answer

    Hi,

    Thank you for using the Community Hub.

    In trying to zero the pay run you created a record of income that was not actually earned or paid, which has potentially resulted in incorrect liabilities. To achieve the intended outcome, you would normally create a net payment that does not affect liabilities.  I would advise contacting us so we can assist you in resolving this.

    If you need further help or guidance the next step would to be contact us via –

    Contact links

    If this helps, please let me know by clicking Verify Answer.

    Regards

    Andrew

    SAGE UKI

*Community Hub is the new name for Sage City