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Question

Morning, 
 
 Having issues with a new staff member, SPS is failing to use the windows domain password and failing when this is entered. Any help gratefully appreciated.....

Andy Rickeard · Accepted Answer

Hi Valerie, Thanks for using Sage City. 
 To resolve this you will need to open the software from an existing workstation 
 
 From the top tool bar go to Practice , click Staff 
 Right-click on the staff member in question, click Edit , then Select the Security tab 
 Select Change and this will show all Windows users available on the domain (If this option is not available, this maybe because your user permissions are low, please use IT Administrator login) 
 Choose the required Windows users, click Ok, then click Save 
 
 Now, when this Windows user attempts to access the software it will log them in as this associated Staff member . If this has answered your question, please click More > Verify Answer. Regards, Andy Sage UKI

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