We have simplified our Case Template after listening to your feedback and have uploaded a revised version to the Landing Page, along with the Case Template Guidelines document.  This template aims to streamline the process of providing necessary information to Sage Support for efficient problem-solving.

Please include any additional information not specified in the template and you can skip irrelevant sections based on your issue.

Before raising your case, consult the Sage X3 Support Landing Page for resources and troubleshooting. The blog article Sage X3 Support: Where can I go to find out stuff? may be particularly useful to help you complete your due diligence.

Can you please use this Case Template where possible when raising cases with Sage Support and we welcome your feedback.