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Sage CRM

Sage CRM 2025 R2: A round up of articles about the new release

3 minute read time.


The Sage CRM 2025 R2 release forms part of Sage’s long-term commitment to Sage CRM as a strategic, modern and extensible CRM platform. Sage continues to invest in security, stability, integration and partner enablement, while also laying the foundations for innovation through initiatives such as Sage CRM Labs. The focus remains clear: to protect customer investment, reduce technical risk, and give partners the tools they need to extend Sage CRM in controlled and supportable ways.

Across 2025, Sage has concentrated on hardening the platform, modernising key integrations, and improving the supporting ecosystem of documentation, tooling and guidance. Sage CRM 2025 R2 reflects this approach. It is a measured and deliberate release that prioritises reliability, security and operational readiness, while continuing to unlock new extension capabilities through Labs components.

What Sage CRM 2025 R2 delivered

Sage CRM 2025 R2 introduces a set of targeted improvements rather than large scale functional disruption. Key themes of the release include:

  • Continued modernisation of Microsoft Exchange Online integration, including contact and task synchronisation

  • Updated supported software matrix to ensure alignment with current and secure platform dependencies

  • Minor but important database and metadata changes to support new functionality and fixes

  • Clear guidance to help partners and customers plan and execute upgrades safely

  • Additional security updates and hardening measures to reduce exposure to vulnerabilities

  • Improvements to help content and access to resources

  • Ongoing expansion of Sage CRM Labs, enabling partners and customers to adopt new features in a controlled and optional way

Together, these changes reinforce Sage’s focus on predictable upgrades, transparent change management, and strong partner enablement.

Articles published for Sage CRM 2025 R2

The following articles have been published on the Sage Community Hub to support customers and partners through the Sage CRM 2025 R2 release:

These articles are designed to be read together, providing both strategic context and practical guidance for partners, administrators and technical teams.

Note

This applies to Sage CRM stand-alone and when integrated with Sage accounting products. Sage 50, Sage 100, Sage 200, Sage 300, Sage X3 and Sage Intacct.

Support statement

All environments, configurations, integrations, and 3rd-party software that Sage supports are documented in the help and guides published on Sage CRM Help Center.

Any environments, configurations, integrations, and 3rd-party software that are not documented here have not been tested, and are therefore not supported by Sage.

  • in reply to Stanislas_p

    Hi Stanislas

    The development team in Dublin are working to encourage the French team to reduce this delay.   I suggest you contact Sage France Support to request that they liaise with the Dublin R&D team to determine if the integration components from R2 can be provided as a manual implementation for your 2025 R1 environment.

  • Hi, it’s good to see that there are plans through 2030. This software is honestly one of the most powerful I’ve ever used.

    A few points to raise:

    • Office 365 synchronization is no longer working as it did before MS impersonation was removed.

    • The French R&D team, while very approachable, is consistently 1–2 months behind on new releases. In normal situations this might be manageable, but when we’re waiting for a fix that impacts all our customers, this delay is too significant.

*Community Hub is the new name for Sage City