Sage CRM 2025 R2 was released on Tuesday, 26 November 2025. Each Sage operating company will decide when to make this version available in its own region. This makes now an ideal moment to begin planning your upgrade.
Upgrading to Sage CRM 2025 R2
You can upgrade directly to Sage CRM 2025 R2 from the following versions:
• Sage CRM 2025 R1
• Sage CRM 2024 R2
• Sage CRM 2024 R1
• Sage CRM 2023 R2
• Sage CRM 2023 R1
• Sage CRM 2022 R2
• Sage CRM 2022 R1
If you are using a version older than those listed, you must first upgrade to a supported version before moving to 2025 R2. Direct upgrades from unsupported versions are not tested and are not supported.
Support for Sage CRM 2022 R1 and 2022 R2 officially ended on 30 September 2025. Further details on the Support Lifecycle can be found at:
https://help.sagecrm.com/support/support-lifecycle/
Upgrading from Older Versions
If your system is running Sage CRM 2021 or an earlier version, you will need to upgrade through one or more intermediate supported versions. This is sometimes referred to as the long tail upgrade path.
System administrators should be aware of some possible issues. In particular, you may find the following article helpful:
“[Fixed] SQLError: Cannot insert the value NULL into column 'Libr_LibraryId', table 'CRM.dbo.Library'; column does not allow nulls. INSERT fails”
https://communityhub.sage.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/fixed-sqlerror-cannot-insert-the-value-null-into-column-libr_5f00_libraryid-table-crm-dbo-library-column-does-not-allow-nulls-insert-fails
If you use Sage CRM integrated with a Sage accounting product, there may be specific upgrade considerations. Always refer to the integration documentation to confirm compatibility and any additional requirements.
Recommendations for Long-Term Users
If you are still using a much older version, such as Sage CRM 7.x, we recommend planning a staged upgrade. Although this may involve several steps, the benefits include:
• Better performance
• Access to new features and interface improvements
• Higher levels of security
• Continued access to Sage technical support
When planning your upgrade, remember to check all integration points:
• Follow the Sage accounting integration guides for connected Sage products
• Review documentation from third-party vendors for any external integrations
Useful Resources
System administrators upgrading from older versions should also read the following article, which outlines supported upgrade paths from Sage CRM 7.3 SP3 to 2025 R1:
https://communityhub.sage.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/supported-upgrade-paths
This guide will help you prepare for each stage of the upgrade process and avoid unexpected issues.
Why Staying Up to Date Matters
Upgrading to a supported version of Sage CRM helps ensure that your system remains:
• Secure
• Compatible with current technology and regulatory requirements
• Able to benefit from new features, performance improvements and modernisation work
Planning your upgrade early reduces risk and helps keep your CRM environment stable, supported and ready for future development.