Following the completion of integration testing on 7 November 2025, Sage CRM 2025 R2 will be released to Sage regional teams on Friday, 21 November 2025.
This release marks another important milestone in Sage’s ongoing investment in Sage CRM. The product is ready for integration with your Sage accounting system, and regional availability will be confirmed by your local Sage team following their QA and integration validation processes.
Sage remains fully committed to Sage CRM as a core part of our global portfolio. With a roadmap extending beyond 2030, we are continuing to innovate to ensure Sage CRM remains a powerful and connected solution that helps your business stay competitive.
You can view the public roadmap here: Sage CRM Roadmap
What’s New in Sage CRM 2025 R2
1. Core Enhancements
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Completion of Microsoft Graph integration for Exchange Online, including Contact and Task synchronization
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Security enhancements and hardening measures
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Fixes for priority customer-reported issues (20 issues resolved in this release)
2. Introducing Sage CRM Labs
Sage CRM Labs provides early access to innovative, optional features designed to extend the product’s capabilities:
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Webhooks: Connect Sage CRM with external systems by triggering actions when updates occur within Sage CRM.
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Sales Quotation Templates: Save and reuse complex quotes across multiple customers to accelerate sales processes.
3. Improved User Experience
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Refreshed eLearning content and updated User Assistance materials
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Expanded supporting resources on Sage City and the Sage CRM Community
Continuous Improvement
Every release of Sage CRM reflects our focus on quality and customer success. The 2025 R2 update continues to strengthen reliability, modernize integration, and open up new opportunities for customization and automation through Labs.
Deprecation Notice: Classic Dashboards will be deprecated in Sage CRM 2025 R2. Read more here: Advisory: Classic Dashboards Deprecation