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Sage CRM

Sage CRM 2026 R1: Changes to Help and Available Resources

3 minute read time.

If you are looking for information about Sage CRM features, supported environments or documentation for any version, the best place to start is the Sage CRM Help Centre:
http://help.sagecrm.com

Sage CRM 2026 R1 Release and Resources

Sage CRM 2026 R1 has now been released to Sage operating companies, and the Help Centre has been updated with the latest:

  • Release Notes
  • User Guides
  • System Administrator documentation
  • Online Help

This ensures that customers and partners have access to the most up-to-date guidance for installing, configuring and using Sage CRM.

A Simpler Documentation Model

The Help Centre has now moved to a single-version documentation model.

This means there is now one guide for each area, including:

  • System Administrator Guide
  • User Guide

Each guide is continuously updated to reflect the latest version of Sage CRM, while also highlighting differences in earlier versions. This makes it easier to understand how the product has evolved and to identify what has changed between releases.

Updated Documentation for 2026 R1

The documentation for Sage CRM 2026 R1 has been updated to reflect the key enhancements in this release.

As a Security and Compatibility release, Sage CRM 2026 R1 focuses on strengthening the platform rather than introducing major new functional features. The updates improve:

  • Platform security and resilience
  • System stability and reliability
  • Alignment with modern technology standards

To support these changes, the documentation now includes:

  • Enhanced System Administrator guidance on security and configuration
  • Clarified email setup requirements, including SMTP authentication
  • Updated instructions for Exchange integration permissions
  • Improved user guidance reflecting interface updates

Please note that all documentation and release notes are provided in English.

Developer Portal Updates

As part of the build-up to this release, the Sage CRM section of the Sage Developer Portal has been significantly revised and expanded:
https://developer.sage.com/crm

The refreshed content provides a clearer technical pathway for developers and partners looking to:

  • Extend Sage CRM functionality
  • Build integrations using APIs
  • Develop customised solutions

Training and Learning Resources

To help you get the most out of Sage CRM 2026 R1, a range of learning resources are available.

Technical Webinar

Join our free technical webinar:
Sage CRM 2026 R1 – A Technical Deep Dive

This session explores the key technical changes in the release and provides guidance for deployment and upgrades.

Find out more and register here:
https://communityhub.sage.com/sage-global-solutions/sage-crm/f/announcements/265749/join-our-webinar-sage-crm-2026-r1-a-technical-deep-dive

Additional Training Content

Further training materials will be published following the release, including:

  • New content on the Sage Community Hub
  • Videos on the Sage Support and Training YouTube channel

https://youtube.com/@sagesupport

Summary

Sage CRM 2026 R1 introduces important updates to both the platform and the supporting resources around it. With a simplified documentation model, enhanced technical guidance and expanded developer resources, it is now easier than ever to understand, implement and extend Sage CRM.

*Community Hub is the new name for Sage City