Setup can not read the existing license key OR system license key has expired

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Hiya,

We recently received a case in which the license key was working fine with the fresh install but was giving the errors: 'Setup can not read the existing license key' while upgrading.

If you ever face something similar you might want to check what you get when you run the following query:

select parm_value from custom_sysparams where parm_name=’CRMCRC’

If you get random encoded numbers and strings then try the following after taking necessary backups.

  1. Run IISRESET /stop command in command prompt.
  2. Run this statement to nullify the value : Update custom_sysparams set parm_value=null where parm_name=’CRMCRC’
  3. Do an IISRESET /start command.
  4. Login to Sage CRM

Hope this helps!

Kind Regards,

Seema Singla