The Sage CRM Business Partner Advisory Council (BPAC) met on 18 March 2026 to review progress on the product roadmap, share partner feedback, and discuss upcoming development priorities. The session brought together partners and ISVs from across the global ecosystem to help validate strategy, identify opportunities, and ensure Sage CRM continues to deliver value for customers and partners alike.
Continued investment and long-term vision
A key message from the meeting was Sage’s ongoing commitment to Sage CRM. The product remains a strategically important and profitable part of the Sage portfolio, with a clear roadmap extending towards 2030 and beyond.
Discussions focused on Sage CRM’s role in strengthening ERP-led opportunities, its flexible deployment options, and its ability to serve as an integration hub through its metadata-driven architecture and REST API. Partners also heard about the continued focus on modernisation, user experience improvements, and innovation through automation and AI-enabled features.
Sage CRM 2026 R1 release reminder
Partners were reminded that Sage CRM 2026 R1 is scheduled for release on 27 March 2026. This release is positioned as a Security and Compatibility release, strengthening platform resilience, updating key third-party components, and ensuring alignment with modern infrastructure such as Microsoft SQL Server 2025 and Microsoft 365.
A detailed overview of what customers can expect in this release can be found here: https://communityhub.sage.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/sage-crm-2026-r1-what-to-expect
Looking ahead
The BPAC session also explored future innovation areas, including enhanced API capabilities, further user experience modernisation, and the planned introduction of an Enriched Semantic Schema to support new AI-driven scenarios and integration possibilities.
Feedback from recent partner events, including TPAC South Africa, highlighted growing interest in Sage CRM solutions and continued opportunities to position CRM as a key differentiator in ERP deals.
Watch the full recording
You can watch the complete BPAC March update here:
Get involved
The BPAC is an invitation-based forum that meets several times each year to help shape the direction of Sage CRM.
Partners who would like to participate should contact: [email protected]
Developers interested in joining the Beta Programme for Sage CRM 2026 R2 are also encouraged to get in touch using the same email address.
By working closely with partners and developers through initiatives such as BPAC and the beta programme, Sage continues to ensure that Sage CRM evolves in line with real customer needs while building a strong foundation for future innovation.