Across three episodes, Jeff Richards and David Beard from the Sage CRM team talk with Gary Bissig, Senior Vice President at LabRepCo, a Sage CRM customer for over 10 years  & one of the largest and most respected consultative laboratory equipment sales organizations in the United States.

In this episode Gary reflects on how being an employee-owned company has influenced employee "ownership of CRM", how his 20-year relationship with their Sage reseller partner LLBGroup helped them realize the potential of CRM and their plans for evolving CRM in the near future.