On Monday, 2nd September 2024, between 12:30 and 12:45 BST, customers using Sage CRM 2024 R1 may notice the temporary activation of Sage CRM Ally (beta) in their user interface. This activation will occur as part of scheduled technical tests being conducted during this time.
Sage CRM Ally (beta) was initially introduced within the Help Centre and integrated into Sage CRM 2024 R1. While the beta version was generally well-received, we encountered some technical challenges that prompted us to temporarily withdraw Sage CRM Ally (beta) from Sage CRM 2024 R1 and the Help Centre.
We are currently preparing for the reintroduction of AI-powered assistance in the upcoming Sage CRM 2024 R2 release. The brief test on Monday is part of these preparatory efforts.
We appreciate your understanding and apologize for any inconvenience this may cause. Please rest assured that these tests are crucial for ensuring a smoother and more robust AI-powered help experience in future releases.