Overview
We are pleased to announce the release of the Microsoft Exchange Online Integration Patch for all currently supported versions of Sage CRM. This update ensures full compatibility with Microsoft’s updated security model by transitioning Sage CRM’s integration from Exchange Web Services (EWS) to the Microsoft Graph API.
Release Date: 15 May 2025
- Sage CRM 2022 R2.7
- Sage CRM 2023 R2.5
- Sage CRM 2024 R2.2
For background, please see:
Known Issues Resolved in This Patch
The following defects have been addressed:
|
Reference |
Issue Description |
|---|---|
|
CRM-2913 / CRMS-2039 |
Appointments appeared 1 hour earlier in Sage CRM than scheduled in Exchange |
|
CRM-2919 / CRMS-2055 |
Appointment start and end times were identical in Sage CRM |
|
CRM-2921 / CRMS-2042 |
30-minute appointments appeared as several hours long in Sage CRM |
|
CRM-2928 / CRMS-2056 |
Start time was 1 hour later than end time in Sage CRM |
Additional fixes are included in the version-specific patch files. For details, refer to the accompanying ReadMe notes or visit help.sagecrm.com.
Who Is Affected
- Exchange Online Users: You must apply this patch to maintain calendar and contact synchronisation.
- Exchange On-Premise Users: No action is required. Your integration is unaffected.
Next Steps
These updates apply to both standalone Sage CRM installations and those integrated with: Sage 50, Sage 100, Sage 200, Sage 300, Sage X3, Sage Intacct
For help applying the patch or if you have additional questions:
- Contact your Sage business partner or support representative
- Visit our support channels via Sage Community Hub.
Thank you for your patience and continued trust in Sage CRM.